Announcement
Early Bird Mother’s Day Sale on now! 💎♥️🎁
25% off all orders including custom jewellery, loose gemstones, finished jewellery and custom sourced gemstones.
Layaway/ Lay buy available. Klarna available at checkout.
FREE certification with over $5,000 USD order.
FREE upgraded shipping on orders over $500 USD.
FREE complimentary gift wrapping with every order.
Please message me if you have any questions?
Finished jewellery pieces, loose gemstones, custom made jewelry and custom sourced gemstones.
Free gift wrapping with every order.
Shipping upgrades available at checkout.
Layaway available. Simply message me to discuss the terms of the payment arrangement.
Klarna buy now pay later available at checkout.
Free worldwide shipping on orders over $500 USD. Upgraded shipping available at checkout.
Free gift wrapping with every order.
CUSTOM ORDERS
If you like any of my designs and or would like something similar or unique to be made for you, just contact me and I will be more than happy to assist you in creating your vision. Please be aware that turnaround processing time is 3-4 weeks, and longer if I am sourcing your gemstone.
LAY-BY/ LAY-AWAY
If you see anything you like but cannot pay for it immediately, just email me and I am more then happy to reserve it for you and have you pay it off.
POSTAGE
MAKE A PURCHASE OVER $500 USD AND I WILL PAY FOR YOUR UPGRADED EXPRESS OR COURIER INTERNATIONAL OR DOMESTIC SHIPPING FOR FREE!
I ship using Australia Post. For further information please see www.australiapost.com.au
Postal upgrade available to international EXPRESS 2-4 WORKING days delivery and international COURIER 1-2 WORKING days delivery at checkout. Regular international postal with tracking takes 5 working days delivery. Domestic upgrade service is available - Express upgrade Next Day Delivery with tracking. Standard Domestic postal with tracking takes 2 business days to be delivered. Please ask me if you would like to insure your item, this is a separate extra cost. More options available at checkout.
Please contact me if you have a problem with your item, or it has been delayed or has not arrived via post. Please be aware that at different times of the year delays may occur (especially around Christmas time).
Not happy? Just send me a message so I can sort it out :).
Please contact me if your order has not arrived or it is damaged. Your package can be tracked using your tracking# if you have purchased a shipping upgrade.
RETURNS AND REFUNDS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Unfortunately, we do not offer refunds on altered, customized, resized, remodeled, repaired, custom order made jewelry pieces, custom sourced gemstones and custom cut gemstones.
Refunds apply to finished ready to purchase jewelry and gemstones in store.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within an amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sarahhughes.net [!at] gmail.com or cybersarahau [!at] yahoo.com.au.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item unless you have signed up for the Paypal refund return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ask me for the return address via email: sarahhughes.net [!at] gmail.com or cybersarahau [!at] yahoo.com.au
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FEEDBACK
Please contact me via ETSY if you are unhappy, your item did not arrive or there is any other problem before you leave feedback. I am more than happy to work it out with you.
Thanks,
Sarah @ Sarah Hughes Fine Gems
Featured items
Items
All Items
Reviews
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wvvtigger on Jan 3, 2024
5 out of 5 starsI've had my eye on this beautiful necklace for awhile. I'm so glad I finally purchased it. The patterns in the Boulder Opal are striking. I also love the diamond placed to one side. It adds even more visual interest to this captivating necklace!
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blather9 on Jun 5, 2023
5 out of 5 starsSarah made a stunning wedding set for me. The garnet flashes deep red. The diamonds are brilliant. It fits perfectly. Sarah made sure the rings were to my liking each step of the way.
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blather9 on Jun 5, 2023
5 out of 5 starsThe wedding set is absolutely stunning. The pyrope garnet flashes deep red. The diamonds are brilliant. The rings fit perfectly. Sarah was very easy to work with and ensured the rings were what I wanted.
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Luna on Oct 5, 2022
5 out of 5 starsBeautyful Opal pendant custom order by Sarah. The Opal is so nice in the light! ❤️ Thank you very much! 😍
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Ayu Adan on Sep 7, 2022
5 out of 5 starsSarah is a pleasant seller & updates are promptly given. My lightning ridge stone is beautiful in a simple bezel setting.
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Debbie on Aug 20, 2022
5 out of 5 starsIncredible custom designed and handmade piece, which I will treasure forever. Sarah was lovely to work with and so accommodating to the many iterations we went through before coming to the final piece (including a gemstone change and several design modifications). Thank you so much!!
Updates
About SARAHHUGHESfinegems
I strated out small and commited to growing my passion 💎
Shop members
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Sarah Hughes
Owner, Designer, Customer Service
Gemologist, jewellery designer Gemologist. Graduate and fellow of the GAA - Gemological institute of Australia. Graduate of the GIA - Gemological Institute of America - Diamonds and Diamond grading with the GIA.
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Paul Syjuco
Assistant, Creator
Graduate of the GIA and owner at AUM Jewels. Jewelry artisan and creator.
Production partners
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Paul Syjuco
Manila, Philippines
Graduate of the GIA and owner at AUM Jewels. Jewelry artisan and creator.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Seller details
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